User Interviews August 22, 2018

Learning Objectives

• Identify open-ended vs. closed questions
• Identify probing questions
• Describe how much your subject should be talking during an interview
• Differentiate between questions you want answered and prompts for your interview
• Describe ways to put an interview subject at ease
• Plan and conduct a brief user interview

Resources

• Interviewing Humans by Erika Hall (from her book Just Enough Research)

Further Reading

• When to Use Which User-Experience Research Methods by Christian Rohrer

Ironhack Learning Platform

• User interviews
• Creating an interview guide
• Affinity diagram
• Feature prioritization